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Refund Policy

Last updated: January 6, 2025

1. Our Commitment

At GPX.sh, we are committed to your satisfaction. We offer a straightforward refund policy for our subscription plans to ensure you can try our service with confidence.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscription purchases. If you are not satisfied with our service for any reason, you may request a full refund within 30 days of your initial subscription purchase date.

This guarantee applies to:

  • Monthly subscription plans
  • Yearly subscription plans

3. How to Request a Refund

To request a refund, please contact us through our contact page with the following information:

  • The email address associated with your account
  • Your reason for requesting a refund (optional, but helps us improve)

We aim to process all refund requests within 5 business days of receiving your request.

4. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 30 days of your initial subscription purchase
  • This must be your first refund request for GPX.sh services

4.1 Refund Exclusions

Refunds will not be granted in the following situations:

  • Terms of Service Violations: Accounts terminated or suspended due to violations of our Terms of Service are not eligible for refunds.
  • Fraud or Abuse: Refunds will not be issued for accounts involved in fraudulent activity, abuse of the service, or any form of manipulation.
  • Chargebacks: If you initiate a chargeback with your bank or payment provider instead of contacting us for a refund, your account will be permanently suspended and you will not be eligible for future refunds or services.
  • Previous Refunds: Customers who have previously received a refund for a GPX.sh subscription are not eligible for additional refunds.
  • Subscription Renewals: Refund requests for subscription renewals (subsequent billing cycles after the initial 30-day period) are handled on a case-by-case basis.

5. Refund Processing

All payments are processed through Paddle, our Merchant of Record. Once your refund is approved:

  • The refund will be processed through Paddle to your original payment method
  • Refunds typically appear on your statement within 5-10 business days, depending on your bank or payment provider
  • Your subscription will be cancelled upon refund approval

6. Subscription Cancellation

If you do not wish to continue your subscription but do not want a refund, you can cancel your subscription at any time:

  • Visit your account settings to cancel your subscription
  • Your premium features will remain active until the end of your current billing period
  • No further charges will be made after cancellation

Cancelling your subscription before a renewal date will prevent any future charges. We recommend cancelling at least 24 hours before your renewal date to ensure the cancellation is processed in time.

7. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us through our contact page.